Refund policy

We want you to be fully satisfied with your purchase. Below is our return and refund policy, explained clearly.

Return Eligibility
If you notice any issue with your order within 3 days of delivery (such as a damaged bottle, wrong item, or leakage), please contact us via WhatsApp or email for a return or replacement.

To be eligible for a return:

• The bottle must be sealed/unopened
• It must be in its original packaging
• Proof of order (order confirmation or receipt) must be provided

Non-Returnable Items
As our products are personal care/fragrance items related to health and hygiene, we are unable to accept returns on opened or used bottles — regardless of the reason — due to hygiene and safety standards. This policy is standard across most fragrance and beauty brands.

Damaged or Wrong Item
If you receive a damaged, leaking, or incorrect item, please contact us within 24 hours of delivery with a photo of the product. We will process a replacement or refund as quickly as possible.

Cash on Delivery Orders
As our orders are placed via Cash on Delivery, any approved refund will be processed via bank transfer or Easypaisa/JazzCash within 5-7 business days of approval.

How to Request a Return
Please contact us with your order details and a description of the issue:
📧 ayyan07.etc@gmail.com
📱 0325-4165884

Return Address
178-B, Muhafiz Town, Faisalabad Road, Sargodha

Refunds
Once your return or replacement request is approved, we will notify you and complete the process (replacement dispatch or refund) within 5-7 business days.